Refunds are done on your ANKA wallet. You can then choose to transfer the funds to your bank or PayPal account, or use it to make other purchases.
Shipping fees paid by the buyer are automatically refunded when the order is not shipped yet and it is cancelled.
Shipping fees can be refunded in a particular case: when the product is non-compliant or is defective. A product is considered non-compliant when it meets the following requirements:
- the product arrived damaged
- the product is defective
- the color is different from the product pictures
- the product is different from the pictures
- the fabric and other elements described are different from reality (it says silk but it is not true)
- for custom-made products, if the measurements are not confirmed before shipping.
The following table that can be found in the seller’s guide, summarizes the different types of refunds after the cancellation of an order.
|Case||Total order||Total order- delivery fees||Total order + return fees||According to seller's general terms and conditions|
|Order "To ship"||*|
|Order shipped without tracking number or sending proof||*|
|order shipped with tracking number or sending proof : tracking number shows no progression and no news||*|
|In case of package refusal due to customs fees||*|
|Customer specifies a date of delivery from order creation and the date has passed||*|
|Order received : return request made before 15 days after delivery , product is compliant and non-defective||*|
|Order received : return request made before 15 days after delivery , product is non-compliant or is defective(customer proof)||*|
|Order received: return request made after 15 days of delivery. Product is compliant and non-defective||*|