The sellers on Afrikrea choose the transporter of their choice to dispatch their orders.
However, We have a partnership with DHL for every countries.This partnership allows you to benefit from reduced prices and various advantages. You will find more information in the following article: Ship with Afrikrea DHL account: Benefits & Rates.
Once the order has been accepted, its status changes to “Ship”. The objective is then to dispatch the order as soon as possible. It is very important to be transparent and contact your client before he/she contacts you, to warn of a delay. This avoids the vast majority of disputes, inconveniences and the loss of money that goes with it.
In case of delay in preparing the order, the designer must absolutely notify the buyer, otherwise the buyer can contact Afrikrea customer service at [email protected] and request an immediate cancellation of the order.
We strongly recommend that you make tracked shipments, and always provide the tracking number to the buyer, specifying the carrier. We also recommend sending the link from the carrier's website to the buyer, so that the latter can track his package.
Tracking the shipment
Creators are responsible for their orders until receipt by the buyer. If a buyer does not receive his package, it is up to the seller to contact his carrier in order to do everything possible to find the package, and reimburse the buyer if necessary.
It is important to note that, if you make a shipment without a tracking number, that the buyer is impatient and asks us to cancel his order, we will be obliged to contact you, and leave you 48 hours to reassure the buyer before canceling if he insists.