I'm not able to generate my DHL label
- Make sure you have the necessary funds in your wallet.
- Check your address: feel free to type your own address on Google, to make sure the format is taken into account.
- Check the recipient's address on Google, paying particular attention to the following details:
For information, in French-speaking African countries the postal codes are the telephone codes. For example in Ivory Coast it is 00225, in Central Africa 00236 etc. Also, the zip code for Lagos, Nigeria is 100001 and for Abuja it is 900211.
If the postal code doesn't work, please search for the communal code on Google. For zip codes recognized by DHL, communal codes are usually more often used than postal codes. Ex: the town of Sainte Marie de Ré (France) has the postal code 17740. The DHL system does not recognize this postal code, on the other hand, it recognizes the communal code, which is 17360. To find this communal code, simply type " communal code Sainte Marie de Ré "on Google.
- Some destinations are temporarily inaccessible due to the covid-19 crisis. You will find the updated list of destinations here: https://www.simplydhl.com/covid-19updates#Corona---Local-Language-Updates